This Data Privacy Statement applies to the use of products from the PTV Vision suite as of the 2016 release.
Our aim is to continuously improve our products. The collection of usage data provides us with valuable information about where our software meets our customers' requirements, and where it does not. Through usage data, we can find out, for example:
The collection of usage data has no effect on program behavior.
As a user, you can decide whether or not to allow usage data to be collected. We will ask you for your decision after the program is launched for the third time. You can agree to or refuse the collection of data, or request more time to consider your decision.
Naturally, you can also change your decision at any time via the user settings in your application.
PTV Vision products do not use any personal data. Furthermore, we do not collect any personal data about the user of the application. PTV therefore cannot track which person sent the data or which organization the person is employed by.
In order to be able to link the data of the same user, we assign an anonymous technical key as a user ID. The key does not allow any inferences to be made regarding the person, organization or location.
The collected data can be divided into five groups:
As a user, you can track in detail what data is being collected at any time. To do this, activate the corresponding file output in the user settings.
The gathered usage data is saved in an internal PTV database, which only selected employees can access. There is no merging with other data of yours or with third-party data. This also applies specifically to data that you provide to our support team as part of a support request.
Based on the data collected, it cannot be determined where exactly users are experiencing problems with the software or where they require support. Therefore, the collection of usage data in no way replaces communication between our support team and our customers.