This Data Privacy Statement applies to the use of products from the PTV Vision suite as of the 2017 release and from 25 May 2018 (application of GDPR).
PTV Vision products do not use any personal data. Furthermore, we do not collect any personal data according to Art 4 No. 1 GDPR about the user of the application. PTV therefore cannot track which person sent the data or which organization the person is employed by.
In order to be able to link the data of the same user, we assign an anonymous technical key as a user ID. The key does not allow any inferences to be made regarding the person, organization or location.
The collected data can be divided into five groups:
As a user, you can track in detail what data is being collected at any time. To do this, activate the corresponding file output in the user settings.
Our aim is to continuously improve our products. The collection of usage data provides us with valuable information about where our software meets our customers' requirements, and where it does not. Through usage data, we can find out, for example:
The collection of usage data has no effect on program behavior.
Unless otherwise determined, as a user you can decide whether or not to allow usage data to be collected. We will ask you for your decision after the program is launched for the third time. You can agree to or refuse the collection of data, or request more time to consider your decision.
Naturally, you can also change your decision at any time via the user settings in your application.
The gathered usage data is saved in an internal PTV database, which only selected employees can access. There is no merging with other data of yours or with third-party data. This also applies specifically to data that you provide to our support team as part of a support request.
Based on the data collected, it cannot be determined where exactly users are experiencing problems with the software or where they require support. Therefore, the collection of usage data in no way replaces communication between our support team and our customers.
We offer you a web-based online help, for which our general data protection declaration, which you can call up at https://www.ptvgroup.com/en/terms-privacy/ptv-group-data-privacy-statement/ , is used.
The use of the online help can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your use is usually anonymous and cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools.
PTV offers "Academic Licenses" for research and teaching for which particular license agreements apply. Compliance with the terms of the academic license is monitored by collecting usage data.
In derogation from Section 1.3, the following therefore applies to these licenses:
PTV Planung Transport Verkehr AG
Tel.: +49 (0) 721 9651 300
DATENSCHUTZ perfect GbR, Karlsruhe, Germany