Data privacy statement

This Data Privacy Statement applies to the use of products from the PTV Vision suite as of the 2016 release.

Why are usage data collected?

Our aim is to continuously improve our products. The collection of usage data provides us with valuable information about where our software meets our customers' requirements, and where it does not. Through usage data, we can find out, for example:

  • which versions of our software are in use,
  • which features are used frequently,
  • where usability can be improved,
  • where there are performance issues,
  • which graphics cards our 3D display does not work on flawlessly, or
  • which operating systems and hardware environments are common among our users.

The collection of usage data has no effect on program behavior.

Collection of usage data is optional

As a user, you can decide whether or not to allow usage data to be collected. We will ask you for your decision after the program is launched for the third time. You can agree to or refuse the collection of data, or request more time to consider your decision.

Naturally, you can also change your decision at any time via the user settings in your application.

Which usage data are collected?

PTV Vision products do not use any personal data. Furthermore, we do not collect any personal data about the user of the application. PTV therefore cannot track which person sent the data or which organization the person is employed by.

In order to be able to link the data of the same user, we assign an anonymous technical key as a user ID. The key does not allow any inferences to be made regarding the person, organization or location.

The collected data can be divided into five groups:

  1. Computer-related data: We collect key data on your hardware environment, such as processor type, main memory, screen resolution and graphics card. Your operating system version is also gathered. Your IP address is not part of the usage data and is not saved. However, to be able to evaluate data by region, we do transmit the country in which the computer is located.
  2. Session-related data: We save the product being used with its precise program version and the language to which it is set. We communicate which add-on modules are active.
  3. Interaction data: We gather information on which dialogs, buttons and menu commands are being used and how long a dialog remains open. The data presented in the dialogs is not transmitted.
  4. Procedure-related data: We measure the duration of time-consuming operations, such as simulations or assignments. We collect data on how often each operation type is executed. The values of individual key procedure parameters (e.g. assignment variant) are also transmitted.
  5. Model-related data: We collect approximate network sizes (rounded values) to link them to operation runtimes. Since we know that our users' models are extremely sensitive data, we will not collect specific model data at any time or even transmit network files.

As a user, you can track in detail what data is being collected at any time. To do this, activate the corresponding file output in the user settings.

How is the collected data processed?

The gathered usage data is saved in an internal PTV database, which only selected employees can access. There is no merging with other data of yours or with third-party data. This also applies specifically to data that you provide to our support team as part of a support request.

Based on the data collected, it cannot be determined where exactly users are experiencing problems with the software or where they require support. Therefore, the collection of usage data in no way replaces communication between our support team and our customers.